Cili77 is fully committed to protecting the privacy of every one of our members. This document clearly explains how we collect, use, store, and protect your personal data as a player on our platform.
In today's digital world, personal data is incredibly valuable — and it deserves to be taken seriously. cili77 understand that when you register and play on our platform, you are entrusting us with sensitive personal information. We do not take that trust lightly, and our entire data handling system is built on a simple principle: your data belongs to you, and we will only use it for purposes that are genuinely necessary.
This Privacy Policy is written in clear, plain language because we believe every Malaysian player deserves to know exactly what happens to their information. We do not want you to have to read it multiple times or consult a legal dictionary just to understand what we do with your data. Transparency is the foundation of the trust between cili77 and all our members.
Cili77's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies collect, process, and store individuals' personal data. As a platform serving Malaysian players, cili77 takes its legal and ethical responsibilities in handling all members' personal data very seriously.
Important Note: By using the cili77 platform — including browsing the website, registering an account, or playing any game — you confirm that you have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
The core principles that shape how we handle your data every day
All data transmitted between your device and cili77's servers is protected with 256-bit SSL encryption — the same security standard used by major Malaysian banks such as Maybank and CIMB. This means your login credentials, payment details, and personal data remain unreadable even to anyone attempting to intercept the communication.
Cili77 has never and will never sell, rent, or trade our members' personal data to any third party for marketing or commercial purposes. Your data is not a product we trade in. We only share data when it is genuinely necessary to deliver our services or to meet valid legal requirements.
You have the full right to access, correct, or request the deletion of your personal data held by cili77 at any time. We provide straightforward channels for you to exercise these rights through your account portal or by contacting our support team directly.
Cili77 only collects data that is strictly necessary for specific, legitimate purposes — such as verifying identity, processing payments, and delivering platform services. We do not collect excessive or purposeless data. The principle of "data minimisation" guides every data collection decision we make.
All of cili77's data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means your rights as a data subject are protected under Malaysian law, and cili77 is legally accountable for adhering to the principles set out in that Act.
In the event of a data security breach that may affect your personal data, cili77 is committed to notifying affected members within a reasonable timeframe. We will also take immediate action to address the breach and prevent further harm to all parties involved.
This Privacy Policy applies to all personal information collected by cili77 through our platform at https://cili77.best, including the main website, all content pages, the member portal, and any communications between you and cili77 via our official channels.
This policy applies to all categories of cili77 platform users — including casual visitors browsing the website without registering, prospective members currently going through the registration process, active members with a valid account, and former members who have closed their accounts but whose data is still retained within the period required by law.
When we refer to "personal data" in this document, it means any information that can be used directly or indirectly to identify you as an individual — including your name, phone number, email address, IP address, and records of your activity on the cili77 platform.
Cili77 collects various categories of personal data depending on how you interact with our platform. Below is an explanation of each category of data we collect:
Full name as per MyKad or passport, date of birth, gender, and identification card or passport number. Required for identity verification (KYC) and to confirm that you meet the minimum age requirement at cili77.
A valid active email address and a valid Malaysian mobile number. Used for account verification, service communications, transaction notifications, and customer support at cili77.
Payment method details such as your e-wallet account name (Touch 'n Go, GrabPay, Boost, ShopeePay) or FPX account name (Maybank2u, CIMB Clicks) for the purpose of deposits and withdrawals at cili77.
IP address, browser type, device type, operating system, and login session information. Collected automatically for security, fraud detection, and cili77 platform performance improvement purposes.
Game records, betting history, wins and losses, play duration, and most frequently played games. Used to monitor responsible gaming and provide relevant recommendations on cili77.
Records of conversations with the cili77 support team via live chat, email, or WhatsApp. Retained for training, service improvement, and dispute resolution purposes where required.
Cili77 uses the personal data collected for legitimate and specific purposes. We will not use your data for any purpose unrelated to the services you have agreed to receive. The following are the primary purposes for which cili77 uses your data:
Cili77 only collects data that is strictly necessary for the purposes stated above. We do not collect excessive data. For example, we do not request detailed employment information, household composition, or other personal details that have no direct relevance to the services we provide to Malaysian players.
Cili77 does not sell your personal data to anyone. This is a commitment we hold firmly. That said, in the course of operating our platform, there are limited situations where we need to share data with certain parties:
In all data-sharing cases described above, cili77 ensures that third parties receiving the data are bound by confidentiality obligations equal to or exceeding the standards we ourselves uphold. We do not permit third parties to use cili77 member data for their own purposes outside the agreed scope.
Protecting your personal data is cili77's top technical and operational priority. We continuously invest in security infrastructure to keep your data safe. The key security measures we have in place are as follows:
While cili77 takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. We encourage all members to play their part in keeping their accounts safe by using strong passwords, enabling 2FA, and never sharing their login credentials with anyone.
Cili77 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use and their purposes:
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Session Cookies | Maintaining your login status and session settings while you use the cili77 platform | Session expiry | No — required for core functionality |
| Preference Cookies | Saves your language preference, display settings, and other preferences you have set on cili77 | 1 year | Yes — but settings will reset on each visit |
| Security Cookies | To detect suspicious login activity and protect your cili77 account from unauthorised access | 30 days | No — required for security |
| Analytics Cookies | Collects anonymised usage data to help us understand how players use the cili77 platform and to make improvements | 2 years | Yes — but settings will reset on each visit |
You can manage cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the cili77 platform and your gaming experience. Cookies required for security and core functionality cannot be disabled without impacting your ability to use the platform.
As a cili77 member and as an individual protected under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:
You have the right to request and receive a copy of all personal data cili77 holds about you. Requests will be processed within 30 days and provided in an easily readable format.
If any personal data held by cili77 is inaccurate or incomplete, you have the right to request a correction. Most account details can be updated directly through your account portal.
You may request the deletion of your personal data when it is no longer needed for the original purpose of collection, subject to record-keeping obligations required under applicable Malaysian law that are binding on cili77.
You may object to the processing of your personal data for direct marketing purposes at any time. cili77 will cease using your data for such purposes upon receiving a valid request.
You have the right to receive the personal data you have provided to cili77 in a machine-readable format, so you can transfer it to another service if you choose.
In certain circumstances — such as when you are disputing the accuracy of your data or objecting to its processing — you may request cili77 to restrict how your data is processed while the matter is being resolved.
To exercise any of the rights above, contact the cili77 support team by email at support@cili77.best with the subject line "Personal Data Rights Request". We will verify your identity before processing your request and will respond within 30 days of receiving a complete request.
Cili77 does not retain your personal data indefinitely. We keep data only for as long as it is needed for the purpose it was collected, or as required under applicable Malaysian law. Our data retention principles are as follows:
Once the retention period has expired and there is no legal obligation requiring continued storage, cili77 will delete or anonymise the data in a secure and irreversible manner.
The cili77 platform is intended for adults aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18. Protecting minors from gambling is a social responsibility that cili77 takes very seriously.
If cili77 discovers that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. If you believe that someone under 18 has registered an account at cili77, please contact us immediately at support@cili77.best so that appropriate action can be taken without delay.
If you share a device with children or teenagers, we encourage you to use the parental controls available on your device and web browser to restrict access to gambling websites. cili77 also supports child protection efforts at the national level and encourages all members to play a responsible role in ensuring that minors are not exposed to gambling content.
If you have any questions, concerns, or complaints about how cili77 handles your personal data, or if you wish to exercise any of the rights outlined in this Privacy Policy, you can reach us through the following channels:
All privacy-related enquiries are handled by cili77's dedicated data protection compliance team. We are committed to responding to all privacy enquiries within 5 business days and resolving data rights requests within 30 days of receiving a complete and valid request.
This Privacy Policy may be amended by cili77 from time to time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any significant amendments via email or an in-platform notice. You are advised to review this page periodically. The date of the most recent update is always displayed at the top of this document.
Key things to know about how cili77 handles your data
All communications on the cili77 platform are protected with 256-bit SSL encryption, no exceptions — whether you are logging in, playing, or making a financial transaction.
Cili77 has never and will never sell or rent member personal data to third parties for marketing or commercial purposes. This is our absolute commitment.
All of cili77's data practices comply with Malaysia's Personal Data Protection Act 2010, providing legal protection to all our members.
You have the full right to access, correct, or request deletion of your personal data at cili77 at any time through our support channels.
Cili77 retains data only for as long as it is needed. Data that is no longer required and has no legal obligation to be retained will be securely deleted.
Cili77's Malay-speaking support team is ready to assist with any privacy or personal data enquiries via live chat, email, or WhatsApp.
All Malaysian payment methods we support are processed through fully encrypted, secure channels
The payment information you provide to cili77 when making deposits or withdrawals is protected by multiple layers of security. Your bank account numbers, e-wallet details, and other financial information are stored in encrypted form and can only be accessed by authorised payment processing systems. cili77 does not store full credit or debit card numbers in our systems — we only retain tokens issued by licensed payment providers.
Every financial transaction at cili77 — whether a deposit via Touch 'n Go, GrabPay, DuitNow, or FPX, or a withdrawal — is recorded with a full audit log for security and legal compliance purposes. These records are protected by strict access controls and are accessible only to authorised cili77 personnel or legal authorities with a valid order.
This Privacy Policy forms part of cili77's broader policy framework. To fully understand your rights and responsibilities as a cili77 member, please also read Terms & Conditions which governs the overall use of the platform, and the Responsible Gaming for guidance on how to play responsibly and safely. For general enquiries, visit FAQ us.
Answers to the most frequently asked questions about privacy and data protection at cili77
Over 50,000 Malaysian players have trusted cili77 with their personal data and funds. With our commitment to 256-bit SSL security, Malaysia PDPA compliance, and a strict no data-selling policy, you can play with peace of mind knowing your privacy is fully protected.